1. Copies of results of Services are sent to the Client via email and U.S. mail upon request. The Client agrees that FIDT, its affiliates, its contractors, its distributors, and its suppliers are not responsible or liable for access to order information or results, or for any reaction a person may have upon receiving results.
2. Order information and results of Services are accessible by the Client. Order information and results of Services are also accessible by a test participant’s legal guardian when the participant is a minor or a legally incompetent adult, even if the legal guardian is not a participant in the test.
3. FIDT may use email and/or text messaging to convey order status as requested. Standard email or text messaging may not be confidential, so FIDT strives to use the minimum necessary amount of personal information when communicating via email/text message. The Client understands that email and/or text messaging pose risks to the confidentiality of the Client’s information. Nevertheless, the Client accepts this risk and agrees to communication by email and/or text messaging.
4. Notwithstanding anything in section 4, all data, forms, customer information, or other information submitted to FIDT by the Client will be stored by FIDT in hardcopy and/or electronic form, with case access provided to the Client, to FIDT, and to government agencies as required by applicable laboratory accreditation guidelines, or as may be required by law. FIDT may provide this information to contractors for the provision of Services.
5. The Client authorizes FIDT, along with its agents and contractors, to collect the Client’s information uploaded to FIDT’s website, including photographs, to perform Facial Recognition Services. If the Facial Recognition Services involves a person who is a minor or who is otherwise legally incompetent, the Client attests that he/she has the legal authority to consent to the Facial Recognition Services and assumes all legal responsibilities related to the provision of those services.
6. The Client agrees to hold harmless FIDT and its contractors, officers, agents, employees, representatives, vendors, affiliates, distributors, suppliers, and any person or entity for any injury related to Services, including any injury related to the Client’s provision of information through FIDT’s website.
7. FIDT and its contractors may use information or samples provided by the Client to improve or develop existing or new services or goods, including by using the information or samples for scientific research to improve or prove technology. For example, FIDT and its contractors may use the Client’s information or samples in experiments designed to test, improve, or prove the efficacy of analysis of biological samples or photographs and may publish the results of such experiments and may incorporate the results of such experiments into existing or new technology. The Client understands that by providing information to FIDT, the Client does not acquire any rights in any research or developments based in any way on the Client’s information. The Client is not entitled to any compensation for the Client’s information provided to FIDT, regardless of whether FIDT or its contractors use that information to improve, create, prove, or market any goods or services. To the extent that the Client may acquire any right or interest in any research or development through provision of information to FIDT, the Client hereby assigns all such right or interest to FIDT.
8. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to, your email address, your name, phone number, and postal address (“Personal Information”). The user authorizes FaceIT DNA technology and its agents, to collect information uploaded to this website and our mobile app(s) including pictures, to perform facial testing or that of the minor or incapacitated individual(s) shown in the photos uploaded and submitted. We collect the user’s name, photos voluntarily submitted by the user, email, and phone number. It’s not mandatory to submit a phone number but it is wise to submit an email address to receive your results. We collect this data from the in-app or online form your use to submit your photos and contact information. The purpose for collecting this data is to complete the service you’re desiring us to fulfill and deliver your results via email or via the online app dashboard. You are not required to log in to use our app.
9. We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf and to perform Service-related services. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We confirm that any third party with whom we share user data (in compliance with required Data Collection Guidelines) — such as analytics tools, advertising networks and third-party SDKs, as well as any parent, subsidiary or other related entities that will have access to user data — will provide the same or equal protection of user data as stated in our privacy policy and required by Data Collection Guidelines.
10. Explain its data retention/deletion policies and describe how a user can revoke consent and/or request deletion of the user’s data.
11. Data collected is retained for a period of one year in case the user wants to access their report or loses access to the report we send via email. We will delete user information promptly upon user request. User should email support@facednatest.com to request that their information is deleted
