FaceIT DNA Technology LLC
9800 Hillwood Pkwy Suite 140, Fort Worth, TX 76177
Compensation
$15.00 – $16.00 Hourly (plus bonuses)
We are looking to hire a Call Center Customer Service Specialist for our Forensic Marketing & Sales team! You will be responsible for overseeing the administrative activities of the organization.
General Topics
- • The Call Center Customer Service Specialist is an integral part of the Client Services team and is a key contributor to FaceIT DNA Technology’s service culture. As the “face” of Face IT, the Call Center Customer Service Specialist plays a critical role in the client’s first and last impression of our organization and sets the standard for the professionalism, efficiency, and competency our clients should expect throughout their relationship with us.
- • The Call Center Customer Service Specialist must have a broad understanding of the operational and informational flow within FaceIT DNA Technology, and effectively coordinate action to ensure appropriate and timely use of resources. Specialists must be natural problem solvers and be able to anticipate needs, proactively working to remove obstacles, and ensure a seamless experience for all parties. They should have the ability to troubleshoot and resolve client concerns or be able to escalate them to others in a timely and concise manner.
- • The Call Center Customer Service Specialist connects with our valued and diverse clients to provide a personalized experience; rapidly evaluates each situation and interacts with clients in an appropriate and supportive manner to ensure that all their questions are answered and all of their needs are met.
- • The Call Center Customer Service Specialist models and delivers an exceptional client experience with all parties under FaceIT DNA Technology’s service standards.
Key Responsibilities & Objectives
- • Coordinates the client workflow: engages clients via phone, email, and text capturing accurate account information and offering assistance. Closes the client’s case with payment, appointment scheduling, and required documentation.
- • Ensures all consent forms, authorizations, deposits, and important contact information updates are completed.
- • Creates, produces, and distributes reminders to clients and/or confirms appointments as needed.
- • Communicates effectively with all parties, varying communication methods, and style as appropriate to deliver detailed information to all constituents (internal and external).
- • Positively impacts operational efficiency by adhering to scheduling appointment protocols; takes initiative to ensure service schedules have appropriate information and flow is monitored.
- • Possesses the aptitude to quickly acquire knowledge and apply it
- • Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems
- • Quickly understand and analyze customer needs
- • Explain services professionally to promote our products and services to customers
- • Collaborate and work effectively with others
- • Ability to cope with difficult customer situations
- • Results-driven and able to maintain company goals
- • Takes initiative to help team members when needed
- • Adhere to compliance regulations and policies
- • Ability to work independently and self-motivate
- • Able to research required information using available resources
- • Find solutions to resolve customer issues; identify and escalate priority issues when necessary
- • Perform other related duties and tasks as assigned or as become evident
Skills
- • High School/GED Diploma required
- • Three (3) to four (4) years of previous experience in a call center or customer service
- • Computer literacy in Microsoft Office is a plus
- • Excellent communication, customer service, interpersonal, and typing skills
- • A high degree of accuracy and strong attention to detail
- • Problem-solving and follow-through skills are required
- • Strong planning, organizational, time, and project management skills are required
- • Demonstrated ability to work cross-functionally
- • Knowledge of record-keeping requirements is a plus
- • Self-motivated and the ability to work with minimal supervision; must also be able to work as part of a team
- • Proven ability to interact with all organizational levels is essential
- • Ability to manage multiple tasks and remain flexible to changing priorities
- • Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality
Benefits Offered
401K, AFLAC, 1 Week vacation after probation, PTO time off, bereavement time, Major Medical Health Insurance
Employment Type
Full-Time
What we do as a company:
At our Fort Worth Texas branch, we perform the following services:
Drug Testing:
Contact local employers to offer drug testing services for their staff members. We create new employer drug testing accounts. We also administer drug testing services via hair, urine, blood, saliva, and other methods.
Paternity Testing:
We take incoming calls, at a national level, for families in need of DNA testing services. We also contract with physicians throughout the country in efforts to become their premier DNA testing provider.
Apply in person or via email. Currently scheduling immediate interviews.
Website:
Mobile App:
https://play.google.com/store/
Bilingual Preferred but not required – Spanish
