What we do as a company:

At our Fort Worth Texas branch we perform the following services:

• Drug Testing:

Contact local employers to offer drug testing services for their staff members. We create new employer drug testing accounts. We also administer drug testing services via hair, urine, blood, saliva, and other methods.

• Paternity Testing:

We manage client accounts at a national level for families in need of DNA testing services. We also offer ongoing support to physicians and attorneys throughout the country by providing world class genetic testing services for legal and non legal purposes.

https://facednatest.com/

Face IT DNA Technology LLC  Fort Worth, TX

9800 Hillwood Pkwy Suite 140, Fort Worth, TX 76177

Compensation

$17.00 – $18.00 Hourly (plus commission)

Benefits Offered

401K, AFLAC, 1 Week vacation after probation, PTO time off, bereavement time

Employment Type

Full-Time

We are looking to hire a sales manager for our Forensic Marketing & Sales team! You will be responsible for overseeing the administrative and customer service activities of the organization.

Example of Daily Responsibilities:

• Manage records and information
• Meet sales quota monthly, quarterly and annually
• Manage office budget
• Provide administrative assistance to the management team
• Encourage and improve cross-department internal communication
• DNA cheek swab collections
• Data entry
• Answer numerous phone calls & successfully close DNA cases for our clients
• Update electronic online schedule and inner office client schedule
• Schedule DNA clients into our online calendar
• Enter DNA cases and send paperwork to the appropriate clinic
• Assist with payroll and monthly tax filings
• Light travel: mailing DNA test kits, daily post office run, and bank deposits

Qualifications:

• Previous experience in administrative services or other related fields
• Ability to prioritize and multi-task
• Strong organizational skills
• Deadline and detail-oriented
• Strong leadership qualities
• Ability to work independently
• Ability to meet sales quotas and drive the sales team
• Strong sales background
• Excellent communication skills necessary

 Key Responsibilities and Objectives:

• Communication
• Answer inbound telephone and email contacts
• Excellent verbal and written communication skills
• Quickly understand and analyze customer needs with active listening
• Able to explain and promote FIDT’s products and services professionally
• Collaborate and work effectively with others
• Productivity
• Results-driven: able to maintain and sustain company goals
• Provide customers with product and service information
• Maintain and update databases
• Consistently meet set performance standards
• Adhere to compliance regulations and policies
• Organization
• Stays organized and keep schedules
• Ability to work independently and self-motivate
• Problem-Solving
• Ability to research required information using available resources
• Find solutions to resolve customer issues
• Analyze the customer’s problem and provide logical solutions.
• Identify and escalate priority issues when necessary
• Computer Skills
• Basic use of standard software packages
• Proficient in relevant computer applications
• Perform other related duties and tasks as assigned or as become evident

Minimum Education Level: Associates degree, a good understanding of science and biology preferred

Minimum Experience: 3 years of customer services and sales

Apply in person or via email. Currently scheduling immediate interviews.

Website:

https://facednatest.com/

Mobile App:

https://play.google.com/store/apps/details?id=com.facednatest

Bilingual Preferred but not required – Spanish

Face IT DNA Technology LLC

9800 Hillwood Pkwy Suite 140, Fort Worth, TX 76177

Compensation

$14.00 – $16.00 Hourly (plus bonuses)

We are looking to hire a Call Center Customer Service Specialist for our Forensic Marketing & Sales team! You will be responsible for overseeing the administrative activities of the organization.

General Topics

• The Call Center Customer Service Specialist is an integral part of the Client Services team and is a key contributor to Face IT DNA Technology’s service culture. As the “face” of Face IT, the Call Center Customer Service Specialist plays a critical role in the client’s first and last impression of our organization and sets the standard for the professionalism, efficiency, and competency our clients should expect throughout their relationship with us.
• The Call Center Customer Service Specialist must have a broad understanding of the operational and informational flow within Face IT DNA Technology, and effectively coordinate action to ensure appropriate and timely use of resources. Specialists must be natural problem solvers and be able to anticipate needs, proactively working to remove obstacles, and ensure a seamless experience for all parties. They should have the ability to troubleshoot and resolve client concerns or be able to escalate them to others in a timely and concise manner.
• The Call Center Customer Service Specialist connects with our valued and diverse clients to provide a personalized experience; rapidly evaluates each situation and interacts with clients in an appropriate and supportive manner to ensure that all their questions are answered and all of their needs are met.
• The Call Center Customer Service Specialist models and delivers an exceptional client experience with all parties under Face IT DNA Technology’s service standards.

Key Responsibilities & Objectives

• Coordinates the client workflow: engages clients via phone, email, and text capturing accurate account information and offering assistance. Closes the client’s case with payment, appointment scheduling, and required documentation.
• Ensures all consent forms, authorizations, deposits, and important contact information updates are completed.
• Creates, produces, and distributes reminders to clients and/or confirms appointments as needed.
• Communicates effectively with all parties, varying communication methods, and style as appropriate to deliver detailed information to all constituents (internal and external).
• Positively impacts operational efficiency by adhering to scheduling appointment protocols; takes initiative to ensure service schedules have appropriate information and flow is monitored.
• Possesses the aptitude to quickly acquire knowledge and apply it
• Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems
• Quickly understand and analyze customer needs
• Explain services professionally to promote our products and services to customers
• Collaborate and work effectively with others
• Ability to cope with difficult customer situations
• Results-driven and able to maintain company goals
• Takes initiative to help team members when needed
• Adhere to compliance regulations and policies
• Ability to work independently and self-motivate
• Able to research required information using available resources
• Find solutions to resolve customer issues; identify and escalate priority issues when necessary
• Perform other related duties and tasks as assigned or as become evident

Skills

• High School/GED Diploma required
• Three (3) to four (4) years of previous experience in a call center or customer service
• Computer literacy in Microsoft Office is a plus
• Excellent communication, customer service, interpersonal, and typing skills
• A high degree of accuracy and strong attention to detail
• Problem-solving and follow-through skills are required
• Strong planning, organizational, time, and project management skills are required
• Demonstrated ability to work cross-functionally
• Knowledge of record-keeping requirements is a plus
• Self-motivated and the ability to work with minimal supervision; must also be able to work as part of a team
• Proven ability to interact with all organizational levels is essential
• Ability to manage multiple tasks and remain flexible to changing priorities
• Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality

 Benefits Offered

401K, AFLAC, 1 Week vacation after probation, PTO time off, bereavement time

Employment Type

Full-Time

What we do as a company:

At our Fort Worth Texas branch, we perform the following services:

Drug Testing:

Contact local employers to offer drug testing services for their staff members. We create new employer drug testing accounts. We also administer drug testing services via hair, urine, blood, saliva, and other methods.

Paternity Testing:

We take incoming calls, at a national level, for families in need of DNA testing services. We also contract with physicians throughout the country in efforts to become their premier DNA testing provider.

Apply in person or via email. Currently scheduling immediate interviews.

Website:

https://facednatest.com/

Mobile App:

https://play.google.com/store/apps/details?id=com.facednatest

Bilingual Preferred but not required – Spanish

FIDT is conveniently located in Fort Worth TX, 9800 Hillwood Parkway, Fort Worth, Texas 76177

Equal Opportunity Employer and E-verify Employer.

*Please note that if there is any discrepancy between the information contained in this website and the actual plan documents, the plan documents will always govern.

Face IT DNA Technology LLC, in its sole discretion, at any time may modify, amend or terminate any or all of the benefits, policies, programs, and plans described herein without prior notice or consent, except to the extent required by law. Nothing expressed here or elsewhere is intended to create any promises or contractual rights of employment. Employment with Face IT DNA Technology LLC is at-will and is not for any stated period of time.